NPA has made the difficult decision to cancel this year's Spring Policy Forum, which was scheduled for March 29-31 in Washington, DC, due to the ongoing coronavirus (COVID-19) outbreak. NPA leadership and the Executive Committee made this decision with the safety of our conference speakers, attendees, staff and ultimately PACE participants in mind.

Our members are actively managing their response to this issue at their PACE programs. NPA wants to support the PACE community in their efforts to continue to provide quality care to our frail, elderly PACE participants during this challenging time. NPA is ready to serve and support our members in any way we can.

This is the first time NPA has had to cancel a conference in our 25-year history, but we believe doing so is in the best interests of the PACE community and those we serve. We continue to make preparations to host the NPA Summer Conference, scheduled for May 29-31 in Grand Rapids, MI, but will continue to closely monitor this rapidly evolving situation.

We have prepared the Q&A below to address questions about the cancellation, including refunds. If you have any questions that are not addressed below, please contact Venise Lewis, senior vice president of PACE Education and Learning.

Q&A About the Cancellation

Will the Spring Policy Forum be rescheduled to take place later this year?

No, the Spring Policy Forum will not be rescheduled to take place later this year. We will continue to make members aware of NPA's policy agenda and any actions we need for members to take on specific initiatives through the monthly All-Member Policy Update calls held on the second Tuesday of each month at 3 p.m. ET.

Will paid attendee registrations be refunded?

Yes, NPA will issue refunds to all paid registrants in the next few weeks. Our Finance Department will be sending refund instructions within the next few days. If you have any questions about the status of your refund, please contact Jeff Olszewski, senior vice president of Finance. Please allow three to four weeks for the refunds to be processed.

What if I don't want a refund?

If you do not want a refund, please inform Jeff Olszewski by Friday, March 20.

Will attendees and exhibitors be refunded for airline tickets?

No, we encourage you to consult directly with your air carrier for information. Many airlines have relaxed cancellation policies, and you may be able to change your ticket for a later date. You can find additional information online.

Will attendees and exhibitors be refunded for hotel costs?

Hotels currently are operating under normal circumstances. Please refer to your original confirmation, where you can find contact information for the hotel. 

Will exhibitors and sponsors be refunded?

Yes, NPA will be contacting all exhibitors and sponsors to provide additional information on refunds.

I have a meeting scheduled with my member of Congress or their staff. What should I do?

We strongly encourage you to convert the in-person meeting to a phone call to educate them and advocate for PACE. Please contact Francesca Fierro O'Reilly, vice president of Advocacy, to make arrangements to change your in-person meeting to a phone call and to obtain information on the suggested topics of discussion.

For More Information


Back to Top