In response to the significant growth of PACE and NPA membership over the past few years, an NPA Member Handbook has been developed to assist new PACE organizations in understanding and accessing the benefits provided by their NPA membership.

Analytics, Benchmarking and Data

NPA supports member efforts to develop and operate successful programs by collecting information that allows PACE organizations to understand and respond to opportunities and challenges. These efforts support operational, financial, regulatory, policy and quality improvement activities.

Calendar of Events

The calendar of events provides a list calls, webinars and in-person events NPA conducts for its members.

Clinical Practices

NPA provides support for the development and teaching of effective clinical practices for the PACE model of care. Through NPA committees, conferences and other educational opportunities, clinical practices are developed, tested, and implemented in PACE as appropriate.


NPA members often emphasize the importance of networking opportunities among their peers. Since the PACE model of care is so unique, programs often seek advice or creative solutions from other PACE organizations. NPA constantly seeks tools to maximize the exchange between NPA and its members and the interactions among PACE organizations. NPA offers different channels for PACE programs to communicate as organizations, as well as opportunities for discipline-specific professionals to communicate with their peers.


NPA has developed many resources to assist PACE organizations in their compliance efforts.


NPA invests heavily in the development of PACE professionals to support its strategic goals of high-quality care provision and PACE value and quality. These efforts translate into educational opportunities for PACE staff and leadership that include three annual conferences and online courses throughout the year.

Emergency Preparedness Resources

This section contains resources PACE organizations can use to review and update their emergency preparedness plan, policies and procedures, communication plan, and training and testing program and the frequency of training and testing.

NPA Logo Wear

NPA has teamed with Lands' End Business Outfitters to offer a wide selection of NPA logo wear items.


Early in the operations of a new PACE program, an organization needs to focus on building its census. During this time, it is important to ensure that planned systems and procedures for establishing the interdisciplinary team, integrating services, and allocating resources are working effectively. NPA has developed resources to help organizations better understand PACE operations.

Participant Care Resources

NPA provides support for PACE organization staff to work together to develop Participant Care Resources that enhance the quality of life for PACE participants and their families.


NPA monitors and provides comments to CMS on PACE payment policies, including risk adjustment, Encounter Data Reporting, Part D bidding and ICD-10 implementation. NPA analyzes and responds to policy changes, offers informational webinars and other resources, coordinates advocacy on payment policy, and provides technical assistance to NPA members.

Quality Improvement

As part of its mission to advance the PACE model of care and recognize excellent care, NPA has developed a robust quality improvement program that supports the efforts of PACE organizations.

Shared Services

The primary objective of the Shared Services Program is to offer NPA members products and services specific to and supportive of the needs of PACE, with improved affordability and function. Due to the unique nature of PACE, NPA members often require products and services with specific characteristics to adapt to PACE requirements and operations.

Strategic Initiatives

NPA promotes PACE innovation and expansion as an option for those with significant care needs. We investigate and develop strategic partnerships and initiatives that allow PACE to serve new populations and support increased operational flexibility and efficiency.

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