NPA Shared Services Program

All services and products offered through the NPA Shared Services program* undergo a thorough evaluation in partnership with volunteer task forces comprised of PACE personnel. Once optimal options are identified, NPA negotiates with vendors to ensure affordable pricing and a high quality of services.

The Shared Services program provides NPA members with the following:

  • lower-cost products,
  • PACE-tailored products and services,
  • increased quality and efficiency, and
  • assured continuity of function.

NPA has established a market for services and solutions that assures investment by developers to effectively support PACE organizations. Ongoing customer satisfaction and quality assurance processes have been established with partners to address current and evolving needs. NPA has increased the efficiency of health plan management functions by establishing standardized data content and formats for information shared across multiple solutions. A continuity of functions provides PACE organizations with options that offer them back-up support for critical functions related to services and payment.

The Shared Services program currently offers products in the following service categories that are in high demand among PACE organizations:

For more information, contact Betsy Gant.

* NPA developed the Shared Services program to address the needs of its members for products and services that meet the unique requirements and operations of PACE programs. NPA manages the program to improve the quality, efficiency, financial performance and operations of its members and receives a modest fee from participating vendors to manage the program.

Update on the Lyft Transportation Initiative

On March 30, 2017, NPA hosted an informational conference call with Lyft and interested NPA members to discuss the transportation services that Lyft provides and identify any issues in having the company provide services to participants and staff. Members found the concept of on-demand transportation services worthy of consideration. NPA researched the issue in the context of PACE regulations and engaged in a series of discussions with Lyft and various NPA members, as regulatory compliance is a primary consideration in evaluating a new initiative.

After careful consideration, NPA believes using on-demand transportation providers for participants likely requires a contract that includes their commitment to uphold various PACE regulatory requirements related to program integrity, contracted services, oversight of direct participant care, and transportation services. NPA recommends that PACE organizations carefully consider these requirements when contracting for such services. NPA has not identified any impediments to using on-demand transportation services to transport staff to participants’ homes or other locations.

NPA is available to support members that decide to move forward with an on-demand transportation services provider. If you need assistance, contact Chris van Reenen, vice president of Regulatory Affairs.

There are more than 120 PACE programs in 31 states. See how your demographics and service utilization compare with those of your peers.

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