Vital Research

Consumer Satisfaction is a critical performance measure for all organizations providing health care and long-term care services including PACE.  The I-SAT survey is a PACE specific satisfaction measurement instrument that is:


  • Sensitive to communication challenges often encountered by PACE participants, and
  • Versatile in usability, providing PACE organizations with detailed information to guide quality improvement efforts, while meeting state, federal, and DataPACE 2 reporting needs.


CalPACE, in partnership with Vital Research, has implemented the I-SAT survey  with its member organizations annually since 2009. Together, CalPACE and Vital Research can offer a full range of support to your PACE organization in assessing satisfaction using I-SAT. PACE programs nationwide have been implementing the I-SAT survey since 2010, making national benchmarks available for each question and every domain of quality included in the survey.


For more information about the I-SAT Satisfaction Measurement for PACE, please contact Harold Urman, Ph,D., Partner, at Vital Research via phone at (323) 951-1670 or via email at

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