Director of Clinical Services

Basic Qualifications: Registered Nurse with leadership skills and experience in healthcare delivery and management. Strong desire to work with the elderly in an innovative, highly interactive, interdisciplinary environment.

Education: Bachelor of Science in Nursing Degree required. Master’s degree in management or a healthcare related field preferred. Professional Certification preferred.

Experience:

• Minimum 3-years’ experience working with the frail and elderly in acute, long-term care or community-based setting.
• 3 years progressive management experience required.
• Experience in home care or long-term care preferred.
• Experience providing nursing care in a managed care environment preferred.
• Experience with paperless documentation preferred.

Licensure/Certification:

• State RN License
• BLS Certification
• Valid driver’s license and proof of insurance

Skills:

• Ability to maintain a “people first” approach to all decision making, strategic planning and program practices.
• Knowledge of current concepts and state-of-the-art practices of health services for the elderly, particularly in home and community-based services, and the interdisciplinary team model.
• Knowledge of managed care environment including best practices for chronic disease management, utilization trends, and implications for the PACE program.
• Effective communication skills with staff, participants, and contracted vendors
• Ability and commitment to promote services that exceed expectations and be assertive in creating a culture of “doing the right thing” in all situations.
• Demonstrated commitment to quality care and services to a frail client population with a focus on continuous improvement and a “do it better” approach.
• Unwavering commitment to “doing the right thing” evidenced in all decision making and program administration.
• Ability to promote excellent staff and interdisciplinary team relationships and functioning.
• Focus on collaboration, shared decision-making, and servant leadership.
• Competent in conflict resolution and coaching supervision.
• Understanding of and commitment to self-determination, advocacy, and person-centeredness in the provision of program services.
• Ability to be creative and innovative in developing systems and making decisions.
• Tolerance for risk and open-ended situations (Be Bold). Ability to prioritize to align services with goals of care and quality outcomes.
• Ability to understand and direct staff in addressing highly complex participant situations.
• Flexibility and adaptability to changing situations and on-going challenges
• Thorough understanding of established standards of care of the frail elderly and ability to apply best practices to program operations.
• Understanding of the principles of diversity and inclusion and ability to ensure their incorporation into the culture, policies, and practices of the organization.
• Knowledge of financial management systems and budgeting processes.
• Familiarity with management information systems and electronic health records
• Ability to effectively organize, plan and delegate responsibilities.
• Demonstrated skills in leadership and decision-making.
• Demonstrated effective oral and written communication skills.
• Competence in quality improvement, data tracking and project management