Operations Assistant

SpendCare is growing!

SpendCare is growing fast and needs someone to assist the CEO and Tech Team in implementing SpendCare’s OTC/Flex Benefits card programs for new PACE Organization customers and to support those PACE Organizations which have already implemented the platform.

SpendCare is a financial technology company based in Franklin, TN. SpendCare is the first flexible spending card program built exclusively for PACE organizations. With SpendCare, PACE organizations can offer a flexible spending card program with no minimum volume or participant requirements, co-branded cards that are ready for immediate use, and personalized benefits and spending rules that align with each participant’s care plan. purchases in real-time.

Operations Assistant

This is a fully remote position for someone wanting to support PACE while working from home. Hours are generally daytime with consideration for customer needs and time zones requirements. Position can start as part-time (or contract) and move to full time as work load Increases. However, accessibility for support calls is essential. Technology will be provided. SpendCare is in the Central Time Zone.

Skills needed:

Medium level computer skills including all Microsoft products. Experience in video conferring with zoom and Teams. Good writing skills and familiarity with Chat GPT, Grok or other AI support systems. Experience with implementing software in PACE Organizations.

Duties include but are not limited to:

• Participating in sales calls to understand customer needs and sales process.
• Meeting with new customers to organize project plans and support implementation process.
• Answering support phone calls and emails and providing answers to customers and end user questions and/or concerns.
• Take necessary actions related to customer requests. Coordinating with other team members to solve customer issues.
• Providing video-based orientation and continual training sessions.
• Documenting all activities in appropriate online tools.
• Regularly meet with and participate in team meetings.