Patient Service Representative PACE

Franciscan Health
Dyer, Indiana

Posting Date: July 17, 2023

Posting Expiration Date: August 18, 2023

Jenna Williams
Franciscan Health is seeking an experienced Patient Service Representative to join our PACE Program team at Franciscan Health Senior Health & Wellness in Indianapolis, IN to help meet the growing demands of our Program of All-Inclusive Care for the Elderly (PACE) program.

PACE's vision is to provide individualized and joyful care through exemplary teamwork serving as many seniors as possible with the best quality-of-life in their communities. PACE offers seniors and their families the care, nutrition, rehabilitation, transportation, and supportive services they need to remain healthy so that they can live in their own home.

Practice Hours: Monday – Friday, 8 am – 5 pm
No Weekends, Evenings, or Holidays
Greets and checks-in patients; verifies information and enter it into the system.
Registers patients for services in Electronic Medical Record and collects all information required to validate identity and bill for services.
Receives insurance co-pay payments and posts amounts paid to patient accounts as appropriate for setting. Reviews weekly pend report for all claims.
Compiles and records medical charts, reports, and correspondence. Receives Patients and Visitors to department. Answers telephone with proper telephone etiquette. Directs patients / visitors / providers and / or forwards communications in an effective and accurate manner.
Handles telephone communication effectively, makes patient appointments, confirms and updates patient information in the electronic medical record, maintains department records and logs as requested, maintains adequate levels of supplies.
Works with other department and providers to ensure referrals, insurance verification / authorization is obtained prior to patient appointment.
Verifies insurance information and updates EMR as appropriate. Coordinates with verification / authorization team, providers and clinical team to validate appropriate referrals and authorizations are obtained prior to treatment.

High School Diploma/GED, Required
1 Year experience with the frail and elderly, Required
2 Years Primary Care/Office, Preferred
2 Years Customer Service, Preferred
Basic Life Support Program (BLS) - American Heart Association


Never or Rarely

Salary is negotiable.