NPA Shared Services Program

All products and services offered through the NPA Shared Services Program undergo a thorough evaluation in partnership with volunteer task forces comprised of PACE personnel. Once optimal options are identified, NPA negotiates with vendors to ensure affordable pricing and a high quality of services. The Shared Services Program provides NPA members with lower-cost products, PACE-tailored products and services, increased quality and efficiency, and assured continuity of function.

NPA has established a market for services and solutions that assures investment by developers to effectively support PACE organizations. Ongoing customer satisfaction and quality assurance processes have been established with partners to address current and evolving needs. NPA has increased the efficiency of health plan management functions by establishing standardized data content and formats for information shared across multiple solutions. A continuity of functions provides PACE organizations with options that offer them back-up support for critical functions related to services and payment.

The Shared Services Program currently offers products in the following service categories that are in high demand among PACE organizations:

NPA developed the Shared Services Program to address the needs of its members for products and services that meet the unique requirements and operations of PACE programs. NPA manages the program to improve the quality, efficiency, financial performance and operations of its members and receives a modest fee from participating vendors to manage the program.

For more information, contact Betsy Gant.

Currently, the NPA Shared Services Program offers services to PACE programs in six categories: Claims Processing, Group Purchasing, Home Technology Solutions, Insurance Products, Participant Satisfaction Measurement and Pharmacy Benefit Management.

To learn more about the services offered by CMCS, contact Rochelle Bailey.

For more information about the NPA Shared Services Program, contact Betsy Gant at NPA.

Lean more about PACE performance and benchmarking data.

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